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Enjoy FREE 3G Data and Text Message Roaming In These Countries

Trouble shoot the device while traveling internationally.

General troubleshooting

Before getting into specifics, try these general steps to fix most issues. If you’re not sure how to perform any of the specific actions listed on this page, check the how-to guides for your device on the Devices page.

  1. Try turning off your mobile device, wait about 10 seconds, and turn it back on. This simple action will often get everything working properly again.
  2. If turning it off and on again didn’t work, make sure of the following:
    • Make sure Airplane mode is off.
    • Try removing any shell, case, or skin that you have on your device.
    • Is service available in the country you’re visiting or the cruise you’re on?
    • Do you have international roaming blocking active on your line
  3. If those things still didn’t work, check out the troubleshooting steps below for your specific situation.
  4. Can’t make or receive calls

    1. If you haven’t done so already, turn your device off, wait 5 seconds, and then turn your device back on.
    2. Check to see if you have a signal. If you don’t have a signal, try manually searching for and connecting to a carrier’s network within the country you’re visiting.
    3. Once you’re connected to a network, try making a call to a number that you know works (or try having someone call you).
    4. If you’re still having trouble making or receiving calls, contact us through our chat for help.

    Can’t send or receive text messages

    1. Make sure of the following:
      • Your mobile device has a signal.
      • Wi-Fi is off.
      • You can make and receive calls.
    2. If you haven’t done so already, turn your device off, wait 5 seconds, and then turn your device back on.
    3. When your device comes on, try sending yourself a text message.
    4. If it still doesn’t work, contact us through our chat for help.

    Can’t use data

    1. If you haven’t done so already, turn your device off, wait 5 seconds, and then turn your device back on. Retest to see if it works now.
    2. If that doesn’t work, dial #766# and send the call – this will turn on data roaming in case it is off. (If you want to turn off data roaming again later, dial #763#.)
    3. If it still doesn’t work, contact us through our chat for help.

  • Anguilla
  • Antigua and Barbuda
  • Aruba
  • Bahamas
  • Barbados
  • Bermuda
  • Bonaire
  • British Virgin Islands
  • Canada
  • Cayman Islands
  • Curacao (Netherlands/Dutch Antilles)
  • Dominica
  • Dominican Republic
  • Grenada
  • Guadeloupe
  • Haiti
  • Jamaica
  • Martinique
  • Mexico
  • Montserrat
  • Netherlands Antilles
  • Sint Maarten
  • St. Barthelemy
  • St. Eustatius
  • St. Kitts and Nevis
  • St. Lucia
  • St. Martin
  • St. Saba
  • St. Vincent and the Grenadines
  • Trinidad and Tobago
  • Turks and Caicos Islands
  • Argentina
  • Belize
  • Bolivia
  • Brazil
  • Chile
  • Colombia
  • Costa Rica
  • Easter Island
  • Ecuador
  • El Salvador
  • French Guiana
  • Guatemala
  • Guyana
  • Honduras
  • Marie Galante
  • Martinique
  • Nicaragua
  • Panama
  • Paraguay
  • Peru
  • Suriname
  • Uruguay
  • Venezuela
  • Aland Islands
  • Albania
  • Alderney
  • Armenia
  • Austria
  • Azores
  • Belarus
  • Bosnia & Herzegovina
  • Belgium
  • Bulgaria
  • Canary Islands
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • England
  • Estonia
  • Faroe Islands
  • Finland
  • France
  • Germany
  • Greece
  • Guernsey
  • Herm
  • Hungary
  • Iceland
  • Ireland
  • Isle of Man
  • Italy
  • Jersey
  • Latvia
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macedonia
  • Madeira
  • Malta
  • Moldova
  • Monaco
  • Montenegro
  • Netherlands
  • Northern Ireland
  • Norway
  • Poland
  • Portugal
  • Romania
  • Russia
  • San Marino
  • Sark Island
  • Scotland
  • Serbia
  • Slovakia
  • Slovenia
  • Spain
  • Svalbard
  • Sweden
  • Switzerland
  • Turkey
  • Ukraine
  • Vatican City
  • Wales
  • Afghanistan
  • Azerbaijan
  • Australia
  • Cambodia
  • China
  • Christmas Island
  • Georgia
  • Guam
  • Hong Kong
  • India
  • Indonesia
  • Japan
  • Kazakhstan
  • Macau
  • Malaysia
  • New Zealand
  • Pakistan
  • Philippines
  • Singapore
  • South Korea
  • Sri Lanka
  • Taiwan
  • Thailand
  • Turkmenistan*
  • Bahrain
  • Egypt
  • Ghana
  • Iraq
  • Israel
  • Kenya
  • Kuwait
  • Qatar
  • Saudi Arabia
  • South Africa
  • Uganda
  • United Arab Emirates
  • Zambia

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